• Terms & Conditions

    Terms
    & Conditions

Whats up with Rising Sun

Rising Sun

I’m a bit of celebrity around the farm and on social media. My fleece is super soft and luxurious, but even more than that, I’m apparently a one-of-a-kind, perfect specimen of an alpaca! I’m also as lovable as I am handsome, so pop into Shamarra Alpacas for a tour and a pat.

Whats up with Harlequin

Harlequin

A glamorous damsel through and through, I’m a big fan of being groomed well ahead of a photo op (your next selfie on a farm tour). My big eyes look even better when my fleece is on fleek. And I’ve been known to wear the odd denim jacket or hat, depending on the season.

But don’t be intimidated by my flair for fashion; I’m always up for a solid cuddle like my other friends.

Whats up with Tornado

Tornado

I absolutely adore wee human kiddos and alpaca babies alike! Arguably the friendliest of all the furry faces here at Shamarra, I like to get visits and snuggles year-round.

Terms of Use

By using the site, you are accepting the following terms and conditions:

Copyright

The material featured on this site is the copyright of Shamarra Ltd unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for noncommercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Shamarra Ltd and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Shamarra Ltd or third parties. If you have received approval to link to the Shamarra Ltd website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Disclaimer

Shamarra Ltd makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Shamarra Ltd be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information

Shamarra Ltd
328 Wainui Main Rd RD2
Akaroa  7582
New Zealand
P: 03 3045141

Order Processing

We will ship your order within three (3) business days. If for any reason we are unable to dispatch your order within this time we will contact you immediately by email and advise the expected dispatch date.

Delivery Address

It is the customer’s responsibility to ensure their delivery address is correct. If an order is returned to us due to an incorrect customer supplied address the customer will be liable for the costs of re-posting their order.

New Zealand Goods and Services Tax (GST)

All prices are in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%. Goods leaving New Zealand are not subject to GST and these orders will have the GST deducted at checkout.

Government, Customs and Duty

It is the customer’s responsibility to check the requirements for importing our products into the recipient country. We will not be responsible for restrictions, import duties or taxes imposed by a Government or Customs department. Neither are we responsible for delays or losses caused by parcels that are detained or confiscated by Customs or other Government departments. Refunds will not be made for undeliverable or refused shipments unless the goods are returned to us in an unused, unwashed and original condition with all labels still attached within a period of 60 days.

Unclaimed Shipments

If a shipment is unclaimed by a customer in the recipient country and is returned to us through no fault of our own, we are not obligated to provide a refund. We will provide the option of resending the order and any additional shipping costs incurred will be the responsibility of the customer.

Lost-in-delivery

If your order is not received after 30 working days please notify us. We will attempt to track your order and will advise you on the status of the parcel’s delivery. If your parcel is not traced within a further 30 days you will be compensated for the value of your purchase plus postage or if you prefer, replacement goods can be sent.

Shipping Options

New Zealand Orders

Orders will be sent via New Zealand Post’s Parcel Post which usually takes 2-7 working days from dispatch. Urgent orders can be shipped by New Zealand Post Overnight Courier. Additional charges apply for this service.

International Orders

For international orders our shipping method is via New Zealand Post International Air service. Orders will be delivered to most destinations around the world within 3 to15 working days from dispatch. This service provides delivery to door as well as rural areas and PO Boxes worldwide.

For more information about New Zealand International Air please click here.

International Express Service for Urgent Orders

Urgent orders will be shipped by New Zealand Post International Express Courier on customers instructions. Orders will be delivered to most destinations in 1-5 working days from time of dispatch. There are additional charges for this service. Please contact us for more information.

Handling and Insurance Charge

All orders up to the value of $250 including shipping are insured.  Orders in excess of $250 including shipping  may be insured for an additional cost of $10.00.  Please tick insurance option at check out. Your goods are insured against loss or damage whilst in transit.

Exchange of Goods and Refunds

Notification of intent to return or exchange goods purchased should be made to us within 7 days of receipt of goods.

We will exchange goods provided these goods are returned to us unworn, unwashed and in their original condition with all labels intact. You will be responsible for return postage and for costs to post any replacement goods back to you.   In the case of a refund there will be a restocking charge of $10.00.

Returned goods should be posted to:

328, Wainui Main Road RD2
Akaroa 7582
New Zealand

Shamarra Alpacas view over Akaroa
  • “The Alpacas are crazy cute and have their unique character! The guide was super knowledgeable and friendly! Not forgetting the awesome views but you would be so busy and distracted by the lovely Alpacas. Totally worth the $$$.”

    Wen Jin Lee, Google Review – December 2024

  • “We had a wonderful time interacting with the alpacas! The team were incredibly knowledgeable and helpful, it definitely is a must do experience!”

    Farah, Bookme Review – December 2023

  • After discovering this place before COVID and postponing a 2020 trip, I can genuinely say it was worth the wait! Turning the curves of the mountains and seeing the Akaroa peninsula, it's like heaven on earth. We had gorgeous weather, and coupled with the views, it made for a perfect visit to see the alpacas. On the tour, you travel to different pens, seeing the different animals. They each have their own personality and their fur is unbelievably soft. I highly recommend making a stop at Shamarra, and don't think a New Zealand vacation will be complete without it!

    Rebekah, Google Review – January 2024

  • “A magical experience amongst amazing creatures and a once in a lifetime chance. Exploring the nature of the alpacas was just incredible, I am speechless. Something you have to experience for yourself as visual does not even come close to the reality ...”

    Kiawine, Tripadvisor Review – February 2024

  • “Not only was the experience of feeding Alpacas in one of the most picturesque places in the world amazing for any animal lover, the BEST thing about this tour were the staff. The staff were friendly, knowledgeable and only too willing to help out. Our 1 year old got upset and not only did they help us leave the tour (when we asked) to calm him down, but once he had some refreshments (offered by them), we were welcomed by staff to rejoin the tour. Staff told us about individual alpacas including their name, their family and their temperament and were too happy to help us take photos. We would recommend this tour to anyone visiting the Akaroa region.

    896ash, Tripadvisor Review – February 2024

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