Our most frequently asked questions are listed below, with all the answers to match!
But if you still haven’t found the info you’re after, don’t hesitate to reach out! Contact us with any curiosities and queries today!
I will be driving a campervan. Is there parking at the farm?
For large campervans (6 metres), we have a designated parking area at the entrance tour farm. Give us a call and someone will pick you up and drive you up to our visitor centre.
Can I reschedule or cancel my booking?
If you would like to reschedule your farm tour booking, we will happily do that provided we have availability for the requested date/time change. Just call or email us at email@example.com.
If you are unable to reschedule and need to cancel, we can provide a refund when you cancel by email 24 hours or more before your tour date/time. If a booking is cancelled less than 24 hours before time tour, a loss of 100% of the total booking price will apply. A cancellation service fee of 5% will be deducted from the refund amount.
If you are required to cancel due to Covid restrictions or illness, please let us know as soon as possible so we can either reschedule your tour or issue a refund.
In the unlikely event that a tour is cancelled by Shamarra Alpacas, you will be refunded in full.
Can I touch alpacas while on tour?
Absolutely – we’ll tell you how and where to touch and cuddle an alpaca
How long is the tour?
Am I free to roam or does the tour need to be with a guide?
We only offer guided tours
How do I get to the farm if I don’t have a car?
We do not offer transport to our farm, however we recommend you contact one of the providers listed under Combos & Deals.
When can I come for a tour?
We have tour times of 11am, 1pm and 4pm. We ask that you arrive about 15 minutes before tour start time. Please check availability on our website or give us a call in case a certain date and time is unavailable.
We can offer private tours on request. Please contact us for pricing.
Can I buy alpaca fleece products on-site?
Our farm shop is fully stocked in our exclusive range of Shamarra Alpaca knitwear, blankets, yarn and more
Where are you located?
328 Wainui Main Road, 4km from the intersection of SH75. Get Directions
Can I buy a baby alpaca?
Alpacas are herd animals and as livestock need to live on a farm with at least one alpaca and preferably more. We do sell alpacas to qualified buyers.
Is the farm road easy to drive on?
Our farm road is a one way road with right of way for all vehicles driving up. At the end of the tour, one of our staff drive down the road ahead of you to stop any vehicle from driving up.
What happens if it is raining?
We have undercover facilities, so we’re able to run our farm tours when it is raining.