• FAQs

    Frequently Asked
    Questions

Catch up with your superstars

Rising Sun Rising Sun
Harlequin Harlequin
Tornado Tornado
See more Superstars

Whats up with Rising Sun

Rising Sun

I’m a bit of celebrity around the farm and on social media. My fleece is super soft and luxurious, but even more than that, I’m apparently a one-of-a-kind, perfect specimen of an alpaca! I’m also as lovable as I am handsome, so pop into Shamarra Alpacas for a tour and a pat.

Whats up with Harlequin

Harlequin

A glamorous damsel through and through, I’m a big fan of being groomed well ahead of a photo op (your next selfie on a farm tour). My big eyes look even better when my fleece is on fleek. And I’ve been known to wear the odd denim jacket or hat, depending on the season.

But don’t be intimidated by my flair for fashion; I’m always up for a solid cuddle like my other friends.

Whats up with Tornado

Tornado

I absolutely adore wee human kiddos and alpaca babies alike! Arguably the friendliest of all the furry faces here at Shamarra, I like to get visits and snuggles year-round.

Our most frequently asked questions are listed below, with all the answers to match!

But if you still haven’t found the info you’re after, don’t hesitate to reach out! Contact us with any curiosities and queries today! 

  • Can I reschedule or cancel my booking?

    If you would like to reschedule your farm tour booking, we will happily do that provided we have availability for the requested date/time change.  Just call or email us at tours@shamarra-alpacas.co.nz.

    If you are unable to reschedule and need to cancel, we can provide a refund when you cancel by email 24 hours or more before your tour date/time.  If a booking is cancelled less than 24 hours before time tour, a loss of 100% of the total booking price will apply.  A cancellation service fee of 2.5% will be deducted from the refund amount.

    If you are required to cancel due to Covid restrictions, please let us know as soon as possible so we can either reschedule your tour or issue a refund.

    In the unlikely event that a tour is cancelled by Shamarra Alpacas, you will be refunded in full.

  • Do I require a COVID-19 Vaccine Pass to visit?

    No, we no longer require you to show your vaccine pass.

  • Can I touch alpacas while on tour?

    Absolutely – we’ll tell you how and where to touch and cuddle an alpaca

  • How long is the tour?

    1 hour

  • Am I free to roam or does the tour need to be with a guide?

    We only offer guided tours

  • When can I come for a tour?

    We have tour times of 12pm, 2pm and 4pm plus 10am on weekends.  We ask that you arrive about 15 minutes before tour start time.  Please check availability on our website or give us a call in case a certain date and time is unavailable.

  • Can I buy alpaca fleece products on-site?

     Our farm shop is fully stocked in our exclusive range of Shamarra Alpaca knitwear, blankets, yarn and more 

  • Where are you located?

    328 Wainui Main Road, 4km from the intersection of SH75. Get Directions

  • Can I buy a baby alpaca?

    Alpacas are herd animals and as livestock need to live on a farm with at least one alpaca and preferably more. We do sell alpacas to qualified buyers.

  • I will be driving a campervan. Is there parking at the farm?

    For large campervans (6 metres), we have a designated parking area at the entrance tour farm. Give us a call and someone will pick you up and drive you up to our visitor centre.

  • Is the farm road easy to drive on?

    Our farm road is a one way road with right of way for all vehicles driving up. At the end of the tour, one of our staff drive down the road ahead of you to stop any vehicle from driving up.

  • What happens if it is raining?

    We have undercover facilities, so we’re able to run our farm tours when it is raining.

Shamarra Alpacas view over Akaroa
  • “It was a wonderful experience. The staff were so friendly and knowledgeable, the alpacas are just gorgeous and the scenery was amazing! It’s a great place to visit and we will certainly be back.”

    Trip advisor – October 2021

    See more reviews on TripAdvisor here.

  • “We loved getting up close to the alpacas, they are so cute and fluffy, and they were happy to be patted! The guide was very friendly and knowledgeable, she knew all of the alpacas names and was happy to take photos for us. The farm is in a beautiful location with stunning views of the Akaroa Harbour. Tea, coffee, juice and homemade biscuits at the end of the tour was also a very nice touch. This is a must do if you are going to Akaroa!”

    Trip Advisor – November 2021

    See more reviews on TripAdvisor here.

  • “
    What a sweet discovery this was on our way to Akaroa. Our host couldn’t have been more gracious and whilst we didn’t want to do a tour we did want to support the local vendors. Our host talked us through all merchandise and was so knowledgeable to the point where we spent way more than intended because it was all so beautiful and we are delighted with our purchases. Added to that we got the chance to visit the alpacas and they were so much fun! 
    ”

    Trip Advisor – Feb 2022

    See more reviews on TripAdvisor here.

  • “Was really looking forward to this visit and it absolutely didn’t disappoint! We got to have so many cuddles with the alpacas and the farm has the most beautiful view of the surrounding area which overall makes for such a perfect experience. Will definitely visit again when I’m back in NZ :)”

    Google Review – April 2022

    See more reviews on TripAdvisor here.

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